FAQ
The Ins And Outs of How We Do Business With Our Residential Cleaning.
Billing & Pricing
Payments Accepted
Cash/ Check/ Credit / Cash-App / Venmo / PayPal
Cancellation Policy
In the event that the Client needs to cancel a scheduled cleaning appointment, forty-eight (48) hour notice to Natalea's Cleaning Service is required. Notice may be given by SMS (text) or phone. Timely notice enables us to schedule another home in your place and ensure our employee's a full work schedule. If notice is not giving, you will be charged a fee of $20 immediately. An invoice will be sent via email, mail, or using the square app to have the option of paying via credit. If the fee is not paid within 7 business days of the sent invoice, the fee will then be added to your next cleaning or on another note may result in cancellation of Natalea's Cleaning services all together.
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Exceptions may be made for emergencies and/ or illnesses. Frequent cancellations, even for emergency or illness, may still be charged the cancellation fee and/ or may result in termination of service. Natalea's Cleaning Services reserves the right to make these determinations on a case-by-case basis.
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100% Satisfaction Guaranteed
We are here to satisfy our clients! If our client is not pleased with our work and we are contacted within 24hours, we will come back at our expense to satisfy you!